Privacy Policy

How we collect, use, and protect your personal information

Your Data is Protected

We take your privacy seriously and implement strong safeguards to protect your information.

Last Updated: April 22, 2023
Effective Date: May 1, 2023

At SSN REPAIRS, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

1. Information We Collect

SSN REPAIRS may collect the following personal information when you use our services:

  • Contact information (name, email address, phone number, mailing address)
  • Device information (make, model, serial number, IMEI)
  • Payment information (credit card details, billing address)
  • Service history and repair details
  • Communications with our team

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and improve our repair services
  • To communicate with you about your repair
  • To process payments
  • To send service updates and promotional offers (with your consent)
  • To maintain repair records and warranty information
  • To comply with legal obligations

3. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Physical security controls at our repair facilities
  • Password protection and encryption for digital information
  • Staff training on data privacy and security practices
  • Limited access to personal information on a need-to-know basis

Our Commitment to Security

We employ industry-standard security measures to protect your personal information. All data is encrypted during transmission and at rest. We regularly review and update our security practices to ensure the highest level of protection.

4. Device Data and Privacy

When you submit a device for repair:

  • We respect your data privacy and only access device content when necessary for the repair
  • We recommend backing up and removing sensitive data before submitting your device
  • We do not copy, store, or use personal data found on your device for any purpose other than completing the repair

5. Third-Party Sharing

We do not sell your personal information to third parties. We may share information with:

  • Service providers who assist in our business operations (payment processors, shipping partners)
  • Legal authorities when required by law
  • Business partners with your explicit consent

6. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your information (subject to legal requirements)
  • Withdrawal of consent for marketing communications

7. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and collect usage information. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website.

9. Contact Information

If you have questions or concerns about our Privacy Policy or data practices, please contact us at:

SSN REPAIRS
8316 Parsons Blvd, Briarwood, NY 11432
Phone: (718) 206-0100
Email: privacy@ssnrepairs.com

Privacy Questions?

If you have any questions about how we handle your data, our privacy team is ready to help.

Contact Privacy Team